Category: Customer Experience

• Why EX is the new CX

  Dec 2, 2021

• The Rise of the Chief Journey Officer (CJO) & the Journey-led Organisation

  Nov 30, 2021

• The Role of The Chief Transformation Officer (CTrO) in driving Experience-led Transformation and Dual Transformation

  Nov 23, 2021

• Tokenisation of the Human Experience – will we see a Human Experience NFT?

  Nov 22, 2021

• The Business Case for Experience Equity (ROX)

  Nov 20, 2021

• Falling into the MetaVerse we are.

  Oct 20, 2021

• Journey Orchestration

  Aug 30, 2021

• Winning in the (Low Touch) Experience Economy.

  Aug 24, 2021

• Reimagine Journey Design for the Low Touch Economy

  Aug 5, 2021

• Meet me in the middle

  Jun 13, 2021